Question 1

What can I expect from Bubble World?

Accepted Answer

You can expect an immersive experience with different rooms that feature different bubble themed activities.

Question 2

Where is the experience located?

Accepted Answer

The venue will be at 1345 N. Montebello Boulevard, Montebello, California

You can arrive via Pomona Fwy by car or by Bus. lines 287 and 106. There is parking available at the venue.

Question 3

Does the experience take place in an indoor or outdoor venue?

Accepted Answer

The experience will be held in an indoor venue.

Question 4

Is it COVID secure and safe?

Accepted Answer

Local regulations for COVID safety will apply.

Question 5

Is the experience accessible for deaf people?

Accepted Answer

Yes, the experience is primarily visual with informative signage throughout the venue.

Question 6

Will there be strobe lights?

Accepted Answer

The experience may contain strobe lights, if strobe lights affect you, please do let our staff know upon arrival.

Question 7

Will food and beverage be available on site for purchase?

Accepted Answer

Beverages will be purchasable at the end of the exhibit.

Question 8

Can I take photos or record the experience?

Accepted Answer

Feel free to take photos and share them. When taking photos, please make sure not to disturb other customers. Professional equipment and tripods are not permitted.

Question 9

How long does the experience last?

Accepted Answer

The experience takes approximately 60 minutes but you are welcome to stay as long as you want.

Question 10

Will I be able to pay cash?

Accepted Answer

The online tickets can only be paid by card. Onsite tickets, merch items and food and beverages can be paid in cash or card.

Question 11

Are children allowed to do the VR on their own?

Accepted Answer

Children from the age of 8 onwards are allowed to participate in the VR room on their own.

Question 12

What is the difference between a VIP ticket and a regular ticket?

Accepted Answer

The difference between the two tickets is that the regular one includes only the entrance to the experience, while the VIP one includes the VR experience, a skip-the-line and one poster of the bubbleverse.

Question 13

How much does the VR experience cost if bought separately?

Accepted Answer

The VR experience can be purchased separately on site, at a cost of $5 per person.

Question 14

From which age onwards do I not need to be accompanied by an adult?

Accepted Answer

From the age of 12 onwards.

Question 15

I am allergic to latex, can I still enjoy the experience?

Accepted Answer

There are a couple of rooms which feature latex production elements but only in one room you’ll get directly in contact with latex. Please make our staff aware of your allergy upon your arrival.

Question 16

Is the show suitable for pregnant people?

Accepted Answer

The experience requires the audience to be on their feet, moving around the venue for approximately 60 minutes, however the experience does not feature tension or highly physical movements. We suggest you speak to the manager on arrival to discuss any specific requirements so that they can assist.

Question 17

Is the experience pet-friendly?

Accepted Answer

Any kind of pets are prohibited at the experience.

Question 18

Is there a place where I can leave my belongings?

Accepted Answer

There will be a cloak room at the entrance where you can leave your belongings.

Question 19

Can I purchase a ticket at the event?

Accepted Answer

It is recommended that you buy tickets in advance, tickets onsite will be dependent on capacity and availability.

Question 20

Where can I get tickets?

Accepted Answer

On the Fever app, available on Google Play and Apple Store

On the Fever website

Question 21

Are refunds allowed? What is the exchange policy?

Accepted Answer

Subject to availability, changes of date and/or time are permitted up to 48 hours before the start time of your experience. In such a case, please contact us indicating your ticket ID. Refunds are not allowed under any circumstances.

For more information, you can refer to our T&Cs.

Question 22

Is there a military discount?

Accepted Answer

No.

Question 23

Do children under 4 have to pay for a ticket?

Accepted Answer

Children under 4 years old enter for free and you don’t need to buy a ticket.

Question 24

Do you offer a group discount?

Accepted Answer

For groups under 50 people, you can buy your tickets directly through the main page (select the “Group Bundle” option when choosing your ticket type). For special requests or groups over 50, please fill the groups form.

Question 25

Is there a suggested dress code for this experience?

Accepted Answer

There is no specific dress code for the experience - just be considerate of the mirror-floors in some rooms ;-)

Question 26

Do I need to wear a mask?

Accepted Answer

Masks are not required at the event as per current COVID guidelines (subject to change if the government guidelines change).

Question 27

Do I need to arrive at the start of my scheduled session?

Accepted Answer

It is recommended that you arrive within the time stated on your ticket, but you can arrive within the next 30 minutes.

Question 28

What happens if I arrive late?

Accepted Answer

Your ticket will still be valid, but you may be required to wait until there is space in the following time slots.

Question 29

Can I bring animals?

Accepted Answer

No this event is not pet friendly, service animals are allowed.

Question 30

Is there an age requirement?

Accepted Answer

All ages are welcome! Children under the age of 4 can visit free of charge and minors under the age of 12 need to be accompanied by adults.

Question 31

Is it appropriate for young kids?

Accepted Answer

The experience is designed for adults and teens, but is open to all ages! For younger kids, there will probably be details and installations of the Bubbleverse that they will not be able to fully appreciate.

Question 32

Is the venue ADA compliant?

Accepted Answer

The exhibit is wheelchair accessible. Due to the nature of the experience some parts of this experience may be less suited to customers with physical access requirements.

Question 33

Is there parking available?

Accepted Answer

There is no parking available in front of the venue. There are various public parking spaces outside the venue grounds, which are approximately 7-10 minutes walking distance from the venue itself.

Question 34

How can I arrive?

Accepted Answer

The venue will be at 1345 N. Montebello Boulevard, Montebello, California

You can arrive via Pomona Fwy by car or by Bus. lines 287 and 106. There is parking available at the venue.

Question 35

What are the prohibited items at the experience?

Accepted Answer

Weapons, drugs, outside food & beverage.

Question 36

Is the venue easily accessible?

Accepted Answer

The venue is easily accessible with a stroller or a wheelchair via a ramp and elevator. Accessible facilities such as toilets will be provided as well.

Question 37

Do you offer free tickets for carers?

Accepted Answer

For people with disabilities pay the reduced price, while the accompanying person is entitled to free admission.

Question 38

I can’t find my ticket - what now?

Accepted Answer

On the Fever app, in the Tickets section. If you haven't already, you can download the app from Google Play and Apple Store

On the Fever website

In the purchase confirmation email Fever sent you.

If you still can not find your ticket, please write to us here.

Question 39

Do I need to print my ticket?

Accepted Answer

No, printing is not needed.

Question 40

Can I hire the venue for a private or company event?

Accepted Answer

Yes, please fill out our request form here.

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